FAQ
Unfortunately we are unable to rush orders at this time. The dates presented on your purchase agreement or product listings if you have not yet placed an order are the first available dates for shipping or pick up.
**RUSH orders depending on season. Please email or call to verify this possibility.**
We have several options to choose from:
1. We offer flat rate shipping of $50 per set for our regulation sets in the contigous United States.
2. If you are located in the greater Nashville area we offer a local delivery fee depending on your location.
3. Pick-up is available for our local customers free of charge.
Once an order is placed you will receive a confirmation email for your purchase.
Once your order has been processed fully into our system, it will be marked as “In Production.” This notification indicates your order is entering into the Design Approval Process. Our designers will use the information and images provided by you to create a proof for your review. Upon approval of this design, we will move forward with the production of your order.
**If you ordered a design as is without any Desired Design Changes, you will not receive a proof. Your order design will be reflective of the listing used to purchase.**
The next notification you will receive from us will be the shipment of your order. This will be an email with tracking information for your reference.
Our products are meant to be enjoyed in both indoor and outdoor settings. Our boards are coated with 2-3 coats of polyurethane to protect your boards against the elements and preserve the integrity of the design. However extended exposure to harsh sunlight or moisture will cause damage to your boards. These boards should also be stored properly in a dry environment when not in use.
Below we have included an ideal map of transit times per UPS. These transit time are not guaranteed as UPS has also experienced some delays in response to a very high quantity of orders to be delivered and a shortage of staff. We have provided this information to give you a fair estimate of the transit period for your order once it has been shipped.